| To view this newsletter online, please click here. |  | | You've received this newsletter because you subscribed to it using our double opt-in sign-up process. To unsubscribe, just click the link at the bottom of this email. Alternatively, if you're not already a subscriber, you can sign up here. | | | Mind Tools Newsletter 182 - March 15, 2011
From Expert to Trusted Manager
For ambitious people, there comes a time when they need to step up from expert contributor to manager. Like it or not, this involves learning a whole new set of skills, and the outcome of this transition can make or break a career.
So, what skills do you need to work on to make an effective transition? How can you best contribute to your organization's success? And how can you win the support you need to thrive in your new role?
There's a lot to think about here, but you can make things much easier with our new "From Expert to Manager" workbook. You'll get this for free when you join the Career Excellence Club before midnight PST, Saturday, March 26.
Worth $19.99, this workbook helps you to be a great success in your new role. And, if you're not making the transition just yet, you can make sure that you're ready when the time comes. Click here to find out more!
Get off to a Great Start
Continuing this theme, we look at Gaining the Trust of Your New Team. We help you develop your Active Listening skills (a key skill for all managers!), and we have a useful guide to Team-Building Exercises.
Enjoy the newsletter!
James Manktelow and Rachel Thompson
MindTools.com - Essential skills for an excellent career!
Featured Resources at Mind Tools
| |  | Making the step up from expert contributor to manager can be a massive challenge. Not only do you need to learn management skills - you have to balance this with meeting the needs of your people and your organization.
This workbook brings together everything you need to make a success of this important transition. Use it, and you'll be well on your way to success in your new role!
Worth $19.99, this workbook is free when you sign up to the Mind Tools community, the Career Excellence Club, before midnight PST, March 26! | | |  | As a team leader, establishing trust is critical to team effectiveness. Learn how to "get real" and build your reputation for trustworthiness.
Newsletter Readers' Skill-Builder | |  | | Polish up your communication skills with these active listening techniques. All Readers' Skill-Builder | |  | | When team-building sessions are run properly, they can make a real difference to team performance. Learn how to run events that genuinely benefit your team. All Readers' Skill-Builder | | | | ... And from the Career Excellence Club
|  | Find out how to succeed under pressure, with sports psychologist and leadership consultant, Professor Graham Jones.
Premium Members' Expert Interview | |  | | Use these seven key questions to improve the implementation of your strategy, and highlight possible problems. All Members' New Tool | |  | | Find out how coaching helped Bill come to terms with the emotional challenges of being made redundant. All Members' Coaching Clinic | | Editors' Choice Article
Gaining the Trust of Your New Team
When you're a new team leader, it can be difficult to get your team to trust you. You have no history, and people don't know if they can rely on you.
However, if you start the relationship properly, you can build trust steadily. And, if you've faltered a bit in your trustworthiness, you can use the basics of trust-building to regain your credibility, and move forward.
No matter what brings you to want to build trust, it's essential that you take on the challenge. | | 
© iStockphoto/LeifStiller |
When you have trust, you have the basis of building a high performing team. Without it, people won't accept your leadership, and they'll spend so much time covering their backs that you'll find it difficult to get anything done.
If people don't trust you, no amount of team building or recognition will motivate people to work together well. Without trust there is no "we", and with no "we" there is no team.
To create a high performing team you have to prove yourself trustworthy. Your team must believe in you as a person and as a leader. From there, they'll work hard to get the job done, because they know that you won't lead them astray.
Here are some steps you can take to become a trustworthy leader.
Start with Self-Disclosure
People trust people that they know and understand. As a team leader you can't afford to be mysterious.
When you first start with a team, make sure that you share your background with your co-workers. More than that, share who you really are. Create a mini-bio that reveals something more than your work persona.
The better that people get to know each other, the easier it is to trust one another. People are curious by nature, and if you don't give them information, they'll fill in the blanks for themselves. The judgments that people make about you can become "facts" to them.
Thwart false assumptions upfront by encouraging people to share information about themselves. And take a lead by sharing yours first!
Make sure, too, that you have enough opportunities for you and your team to socialize and get to know one another. Although your purpose is to work, your work will be much more effective if you make time for fun too.
Tip:
As new people join your team and organization, consider circulating a short bio of them. Include facts and information that will help their colleagues relate to them better. Make sure that you have the bio approved by the incoming worker before sending it out, though! |
Do What You Say and Say What You Do
Here, you should only make promises that you can keep. The surest way to lose trust is to go back on your word. When you fail to follow through, you cause disappointment and frustration.
When you're not sure if you can deliver something, say so. Your honesty is much more important than your prowess. People would much rather follow the person that they can trust, compared with a person who boasts about what he or she can do.
When you make a commitment, take full responsibility for seeing it through. This might mean saying "no" to some requests. That's acceptable, because it's better than under delivering on a promise. Make sure that you know what you're capable of, and what your limitations are, before committing to anything.
Tip:
When you first join a team, a great way to build trust is to achieve a quick win (member-only article). Make sure that your accomplishment is relevant and significant, and be sure to share credit where credit is due. (However, be careful that you don't fall flat on your face with this first, high profile project!) |
Clear communication is linked to this concept of doing what you say. When you keep your team informed, you send a clear message that you trust them. Trust goes in both directions, and when you give trust, you get it back even more so.
Be a Role Model
When it comes to trust, people respond to those who inspire them. We trust people who consistently demonstrate high-quality behaviors. These include:
Honesty - only speak the truth, and practice transparency.
Integrity - establish a solid moral code and use it unfailingly.
Respect - never ask anyone to do something you wouldn't do yourself.
Loyalty - stand behind your people, and your decisions.
Fairness - apply similar standards, measures and expectations to all members of your team.
Authenticity - be yourself. If you try to "fake it" you'll be found out eventually. In the meantime, there will always be something "not quite right" about you. Getting trust from others starts with a firm belief in the person you are.
Tip:
If you're a newly-appointed manager or team leader, be a model of respectful behavior right from the start. Stay away from unflattering assumptions or judgments about your predecessor.
Also, don't come in ready to change everything: what worked in your last team or organization may not work here. This team and its previous leader worked hard to establish their systems and routines - respect their work, and make sure that you work with your new team, not against it, to set your relationship on the right track. |
Be Accountable No Matter What
Take ownership of your actions and decisions. This is easy when things are going well. When something goes wrong, though, don't look to lay blame or find a scapegoat. A trustworthy leader steps up and accepts responsibility.
It's a good idea to encourage this level of accountability in every member of the team. Make sure that everyone is clear what's expected of them by agreeing a team charter, by setting up and delivering regular performance appraisals (members only), and by giving feedback often. When the individuals in a team are all clear that they can't hide behind the team, you'll start to get trustworthy behavior from everyone.
Tip:
Remember to trust your team members too. Avoid micromanaging and over-controlling behaviors. When your team knows that you trust them, they're more likely to trust you. |
Be Present
In order to trust you, your team needs to know that you're there for them.
- Listen to your people, and really hear what they are saying. If you don't understand a problem or a situation, keep asking questions until you do.
- Step out from behind email and memos. Meet with individual members of your team regularly. Talk to them in person, and one-on-one, ideally every week. Use Management by Wandering Around to keep in touch on a less-formal basis.
- Give lots of praise and encouragement. Make sure that your team knows how much you appreciate what they do every day.
- Use body language effectively to ensure that you don't imply things that you don't mean.
Tip:
Find out what motivates individuals on your team. Learn what they think is working well, and what needs fixing. When your people feel that you genuinely care, they will trust that you have their best interests in mind. |
Give Credit
To build trust, focus on building your people's profile, not your own. When your team enjoys a win, let them share in the credit and glory. Take a back seat, and give your people their time to shine.
Remember that a great leader is a humble leader. If you're in the role for the right reasons, then knowing that you did a great job, and allowing your team to reap their rewards, is all the reward that you need for yourself.
Establish Credibility
When you first start with a new team, individual members of the team will know much more about their jobs, the organization, and the situation, than you do.
Have the humility to learn what people do, and find out how they do it. Discover from them what works, and what doesn't, and fix problems for people where you can. Learn as much as you can, as quickly as you can, and you'll soon establish credibility and respect.
Key Points:
Gaining your team's trust starts and ends with you. You have to behave in a trustworthy way right from the start, and do so in all of your dealings with your team. Being selfless, and adopting a true team mentality are the foundations of building team trust, along with sharing who you are, making it clear what you stand for - and then "walking this talk" on a daily basis.
A trusted leader is one who's confident in his or her abilities, and who doesn't need too many accolades from others. When you're comfortable with yourself, it's easy to step back and allow others to shine. This is the behavior that best signals that trust is alive and well in your team.
| Share this article: |  |  | | A Final Note from James
Making the transition from expert to manager can be tough if you don't have a plan in place, so I really do hope that you take up our offer!
Not only will you get the workbook for free, but you'll have access to hundreds of career-boosting resources in the Career Excellence Club, as well as the help and support of the Mind Tools team. All of this costs just US$1 for the first month - it really is worth joining!
We look forward to welcoming you!
 | James Manktelow
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Mind Tools
Essential Skills for an Excellent Career! |
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